IT Service Management (ITSM)

Take your IT Infrastructure to the next level

IT Service Management (ITSM)

IT professionals are constantly being bombarded with information. Serious issues arise when tools fail to communicate effectively with each other. This can cause a sudden rise in costs and risks for teams and slows down the overall IT response to key concerns. This also leaves the business exposed, trapped, and losing money as well as customers. Our IT Service Management (ITSM) is perfect for breaking down walls and IT silos. This will give you more visibility, increased sharing of data, automating responses for better security, and the management of your IT infrastructure.

Services

Service Manager

Our service manager provides a help desk, which is both easy to use and can deal with inbound ticket requests. This can be done from any channel, which makes your IT more efficient. Users will be happier and work more efficiently
It also has a service desk, which adds any changes and configurations to your IT needs. This can also be done quickly and efficiently, as you have high service availability
Service management is another plus for our service manager, as it adds release, event, availability, financial management, and portfolio and project management for a fantastic ITIL service management solution

ITSM Integration

Voice automation for phone interactions, allowing for call routing, integrating voice responses, and even self-service. You can also update broadcasts and screen-pops
You can also take advantage of the applications and integrations that are ready to deploy, which are developed mostly by partners and customers
You can also make Skype exchanges, which are integral to many of your ITSM tools. This keeps accurate records of all the important details
Eliminate the top reasons for making calls as the ITSM integration we offer can solve many issues by itself

Enterprise Service Management

Human resources are so important, which is why our ESM allows for fully automated on and off-boarding programs. It also allows updates, administration, benefits inquiries, and payroll requests to name a few
The facilities that we provide, allow for streamlining of requests and moves, maintenance, and general management, as well as repairs for work orders
Customer service is also done via the ESM, as it provides a full suite of voice-enabled commands and capabilities. This improves customer interaction and vastly increases engagements
It also helps to improve cross-departmental and teamwork, with the aiding in design and automation of end-to-end processes. This better connects users

Voice

With our IT service management (ITSM), you can know who your callers are
This allows you to route your calls, greet them with prompts, and help to solve their problem quicker and more efficiently
Combined with the service manager, our phone system will integrate and merge into one smooth service, so you have voice-enabled service management solutions both for your business and customers
When customers call you, you want them to put down the phone satisfied. With higher resolution rates, you stand to achieve this consistently

Improve your business with our unique IT Service Management (ITSM)!